Basic facts on customer complaint behaviour John Goodman and The truth according to TARP regarding basic facts on customer behaviour and the impact on service on the market. Original facts from study conducted for the first time in 1970´s till now. .: Download :. Este artículo proviene de Keisen Consultores http://www.keisen.com La dirección de esta noticia es: http://www.keisen.com/modules.php?name=Sections&op=viewarticle&artid=18